International Returns Policy


How Long Does It Take For A Return To Be Processed?

Your parcel should take 7-10 working days to reach us. Please use the tracking information provided when returning your parcel to check the progress of your parcels journey. We will process your return on the same day we receive your item/s, once it has been processed we will send you confirmation. Please allow up to 5 to 7 working days for your bank to process your refund.

How Do I Return A Parcel?

Using our return portal link below. You can return your parcel using your local Parcel point or Australia Post service.

If you wish to return a parcel please ensure the items are in a resalable condition and unworn with the tags attached, otherwise we cannot guarantee they will be accepted, and follow this process:

  1. Repackage the item in the original packaging
  2. log on our return’s portal https://yoursclothing.intelligentreturns.net/ and follow the steps
  3. You will need your Order Number/ID as stated on the delivery note (starts with an 8) and Postcode (your delivery postcode)
  4. Once you have followed the above process, you will receive a unique return label. Please attach this label to the outside of your parcel and hand over your parcel to the selected return option.
  5. Once completed, you will receive a tracking reference. Please use this tracking information to check the progress of your parcel journey.

The Returns address is:

Yours Clothing,
Returns Dept,
Unit B, Finmere Park,
Southgate Way, Orton Southgate,
Peterborough
PE2 6YG
UK

Remember if you are returning an item that was on promotion or the order had a promotion associated with it, you may not receive the full refund if the remaining order you have kept does not still qualify for that promotion.

How Much Will It Cost To Return An Item(S)?

Returns from Australia will cost 22 AUD – 28 AUD, depending on the service you select and your location.

Why Do I Have To Pay To Return An Item?

This is because if Yours Clothing were to offer a free returns service we would have to increase our prices to absorb the costs. We believe in giving you the lowest possible prices. If, however, your item arrives faulty we will of course refund any return costs to you.

How Long Do I Have To Return An Item?

You have 21 days to return an item from date of receipt back to us.

What Happens If I Receive A Faulty Item?

If you receive an item that is faulty then send it back to us within 30 days and we will process a full refund including the original delivery charge. Faulty items are checked on receipt and validated.

The Image Looks Different To The Product I Received

All the images on our website are as accurate as possible to the products. However, due to the differences in screens and systems used by our customers, colours and shades may not be 'exact' to the true product.

What Happens If An Item Is Missing From My Parcel?

Sometimes an item can be missing from your parcel but all our parcels are checked before they leave us. If an item is missing then get in contact with our Customer Services Team at via the online live chat facility or call +44 (0)8448 204 204. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again.

Exchanges

We do accept returns from International customers but are unable to accept exchanges. Return costs are payable by the customer subject to local returns legislation

What products are excluded from the returns and refunds policy?

We regret that for reasons of hygiene pierced jewelry and cosmetic products are excluded from the returns and refunds policy. For more information please check the individual product page(s) and your email confirmation to confirm whether your item is eligible for return.

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