We will keep you updated on your order via email (If you haven’t received any emails, please check your Junk folder) You can track your delivery through our Customer Help Centre.
To return your item(s) please log onto our returns portal below and log in using your “GE” reference number:
We will process your return on the same day we receive your items, once it has been processed, we will send you an email confirmation (please check your junk folder!) Your refund will go back via the payment method you used when placing your order. Please allow up to 7 working days for your bank to process the refund.
Please see our Delivery page for full information on the delivery services and lead times we offer by country.
If you unfortunately receive a faulty item, please send it back to us within 30 days with a description of the fault, and we will process a full refund including the original delivery charge. Faulty items will be checked on receipt and validated.
In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!). If you still believe your item to be missing. Please contact our customer help centre https://service.global-e.com/
You can change any of your personal details such as name or address in the Manage Account section of the website, by clicking on Edit Details. When an order is placed, you cannot make changes to your name or address once your order has been dispatched.