Find the answer with our FAQs
Where is my order?
You can track your order here
How do I return an item?
Please see our Returns policy information with full returns instructions here
What delivery options do you offer?
STANDARD TRACKED DELIVERY to Australia and New Zealand $15 AUD/NZD
UP TO 8 BUSINESS DAYS
EXPRESS TRACKED DELIVERY to Australia and New Zealand $40 AUD/NZD
UP TO 4 BUSINESS DAYS
When will I receive my refund?
We will process your return on the same day we receive your items, once it has been processed you will receive an email confirmation (please check your junk folder!) Your refund will go back via the payment method you used when placing your order. Please allow 5-10 working days for your bank to process the refund.
What happens if I receive a faulty item?
If you unfortunately receive a faulty item, please send it back to us within 30 days with a description of the fault, and we will process a full refund including the original delivery charge. Faulty items will be checked on receipt and validated.
I am missing an item, what do I do?
In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!). If you still have not received your full order please contact us here
How can I change my name or address?
You can change any of your personal details such as name or address in the Manage Account section of the website, by clicking on Edit Details. When an order is placed, you cannot make changes to your name or address once your order has been dispatched.